Please let us know where you were in the system when you experienced the issue you're describing.
The more hyperlinks/screenshots you can provide, the quicker we can sort this out for you.
Required fields are marked with an asterisk*
{"xsrfToken":"42a23503d058590545e580e3ba7489c8ff80f758_lout","branding":{"id":"3","key":"csd","name":"Cyclr Support Desk","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#c20606","headerLinkHoverBGColor":"#c20606","headerBadgeColor":"#c20606"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/382f79d8-eb10-4fb2-88b9-ed0aa982c6bb/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YTBiNDU1OS0yMjRhLTQyNDktOGY2MS01MjMzMDk0NDgxYTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM4MmY3OWQ4LWViMTAtNGZiMi04OGI5LWVkMGFhOTgyYzZiYiI6WyJyZWFkIl19LCJleHAiOjE3NTc4NzczOTgsIm5iZiI6MTc1Nzg3Njc5OH0.euBR52owPEdoRau6-fNTaWbaAyLPMoAmdouNuOhzyNU&client=9a0b4559-224a-4249-8f61-5233094481a0&mode=fit","logoId":"382f79d8-eb10-4fb2-88b9-ed0aa982c6bb","isLogoAvailable":true,"helpCenterTitle":"Welcome to your Help Center","sharedPortalName":"Cyclr Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to your Help Center","sharedPortalName":"Cyclr Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#c63943","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/55395305-1fb7-40b5-9078-d419fb8cbf9a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YTBiNDU1OS0yMjRhLTQyNDktOGY2MS01MjMzMDk0NDgxYTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU1Mzk1MzA1LTFmYjctNDBiNS05MDc4LWQ0MTlmYjhjYmY5YSI6WyJyZWFkIl19LCJleHAiOjE3NTc4NzczOTgsIm5iZiI6MTc1Nzg3Njc5OH0.uu_J2Rgi-_xrFOvgAKu9E8rx4nNHqxYbXUYiAjysBEw&client=9a0b4559-224a-4249-8f61-5233094481a0&height=300&mode=fit","bannerMediaApiFileId":"55395305-1fb7-40b5-9078-d419fb8cbf9a","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"csd","projectId":10019,"serviceDeskId":3,"name":"Cyclr Support Desk","description":"<p>Welcome! You can raise a request for Cyclr Support Desk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"7","name":"1. General Support","descriptionHtml":"","callToAction":"1. General Support","introHtml":"<p>Need help with a Cycle, Template or any other part of Cyclr? Select this to open a support request.</p>","icon":10520,"iconUrl":"https://support.portal.cyclr.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[3],"key":""},{"id":"16","name":"2. Request Connector Change","descriptionHtml":"","callToAction":"2. Request Connector Change","introHtml":"<p>Use this form to request a change to an existing Connector.</p>","icon":10469,"iconUrl":"https://support.portal.cyclr.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[3],"key":""},{"id":"15","name":"3. Request New Connector/Quote","descriptionHtml":"","callToAction":"3. Request New Connector/Quote","introHtml":"<p>Use this form to request an estimate, quote or new Connector build.</p>","icon":10550,"iconUrl":"https://support.portal.cyclr.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[3],"key":""},{"id":"128","name":"4. Report Connector Issue","descriptionHtml":"","callToAction":"4. Report Connector Issue","introHtml":"<p>Use this form to request report an issue with an existing Connector.</p>","icon":10730,"iconUrl":"https://support.portal.cyclr.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10730","groups":[3],"key":""},{"id":"194","name":"5. Report Platform Issue","descriptionHtml":"<p>Please let us know where you were in the system when you experienced the issue you're describing.</p>\n<p>The more hyperlinks/screenshots you can provide, the quicker we can sort this out for you.</p>","callToAction":"5. Report Platform Issue","introHtml":"<p>Use this form to report an issue with any part of Cyclr (The Builder/Console/Admin area etc).</p>","icon":10676,"iconUrl":"https://support.portal.cyclr.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10676","groups":[3],"key":""},{"id":"8","name":"6. Ask about Billing/Accounts","descriptionHtml":"","callToAction":"6. Ask about Billing/Accounts","introHtml":"<p>Choose this if you have questions about billing, upgrading or any other commercial concern.</p>","icon":10536,"iconUrl":"https://support.portal.cyclr.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[3],"key":""},{"id":"227","name":"7. Ask about Cyclr","descriptionHtml":"","callToAction":"7. Ask about Cyclr","introHtml":"<p>For questions about Cyclr's technical specifications, compliance, and capabilities.</p>","icon":10734,"iconUrl":"https://support.portal.cyclr.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10734","groups":[3],"key":""},{"id":"95","name":"Connector Change (Internal)","descriptionHtml":"","callToAction":"Connector Change (Internal)","introHtml":"<p>Connector Changes raised by Cyclr Staff</p>","icon":10469,"iconUrl":"https://support.portal.cyclr.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"195","name":"Connector Issue (Internal)","descriptionHtml":"","callToAction":"Connector Issue (Internal)","introHtml":"","icon":10730,"iconUrl":"https://support.portal.cyclr.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10730","groups":[],"key":""},{"id":"96","name":"New Connector/Quote (Internal)","descriptionHtml":"","callToAction":"New Connector/Quote (Internal)","introHtml":"<p>For Build/Quote Requests by Cyclr Staff</p>","icon":10550,"iconUrl":"https://support.portal.cyclr.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"196","name":"Request New Connector/Quote (Verint)","descriptionHtml":"","callToAction":"Request New Connector/Quote (Verint)","introHtml":"<p>Use this form to request an estimate, quote or new Connector build for Verint.</p>","icon":10572,"iconUrl":"https://support.portal.cyclr.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10572","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"5":[16,15],"3":[227,194,7,16,15,128,8]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b9a2c1de-bf50-37d4-b5e2-748f12d4e872","appLinkName":"System Confluence","appLinkUrl":"https://cyclrdevops.atlassian.net/wiki","spaceKey":"CD","spaceName":"Using Cyclr","spaceUrl":"https://cyclrdevops.atlassian.net/wiki/spaces/CD","isServer":false},"labels":[],"projectKey":"CSD","serviceDeskId":3,"kbLinkDomainURLs":["https://cyclrdevops.atlassian.net","https://support.portal.cyclr.com"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YTBiNDU1OS0yMjRhLTQyNDktOGY2MS01MjMzMDk0NDgxYTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTc4Nzc5OTgsIm5iZiI6MTc1Nzg3Njc5OH0._9DZ6zMr30KKddd_F0oaPYSaTU1NHs9uOHlqq5QZ0Bk","targetCollection":"upload-project-10019","endpointUrl":"https://api.media.atlassian.com","clientId":"9a0b4559-224a-4249-8f61-5233094481a0","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":194,"projectId":10019,"issueType":{"id":"10053","name":"Support Ticket"},"form":{"name":"5. Report Platform Issue","descriptionHtml":"<p>Please let us know where you were in the system when you experienced the issue you're describing. </p>\n\n<p>The more hyperlinks/screenshots you can provide, the quicker we can sort this out for you.</p>","callToAction":"5. Report Platform Issue","intro":"<p>Use this form to report an issue with any part of Cyclr (The Builder/Console/Admin area etc).</p>","instructions":"<p>Please let us know where you were in the system when you experienced the issue you're describing. </p>\n\n<p>The more hyperlinks/screenshots you can provide, the quicker we can sort this out for you.</p>","icon":10676,"iconUrl":"https://support.portal.cyclr.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10676","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Highest - Priority 0","selected":false,"children":[]},{"value":"2","label":"High - Priority 1","selected":false,"children":[]},{"value":"3","label":"Medium - Priority 2","selected":true,"children":[]},{"value":"4","label":"Low - Priority 3","selected":false,"children":[]},{"value":"5","label":"Lowest - Priority 4","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/194","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/194","calendarParams":{"firstDay":0,"date":"2025-09-14T20:06:38+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b9a2c1de-bf50-37d4-b5e2-748f12d4e872","appLinkName":"System Confluence","appLinkUrl":"https://cyclrdevops.atlassian.net/wiki","spaceKey":"CD","spaceName":"Using Cyclr","spaceUrl":"https://cyclrdevops.atlassian.net/wiki/spaces/CD","isServer":false},"labels":[],"projectKey":"CSD","serviceDeskId":3,"kbLinkDomainURLs":["https://cyclrdevops.atlassian.net","https://support.portal.cyclr.com"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YTBiNDU1OS0yMjRhLTQyNDktOGY2MS01MjMzMDk0NDgxYTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTc4Nzc5OTgsIm5iZiI6MTc1Nzg3Njc5OH0._9DZ6zMr30KKddd_F0oaPYSaTU1NHs9uOHlqq5QZ0Bk","targetCollection":"upload-project-10019","endpointUrl":"https://api.media.atlassian.com","clientId":"9a0b4559-224a-4249-8f61-5233094481a0","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}