{"xsrfToken":"d26930be3274eb46a97243fdb7e35d73eb208778_lout","branding":{"id":"3","key":"csd","name":"Cyclr Support Desk","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#c20606","headerLinkHoverBGColor":"#c20606","headerBadgeColor":"#c20606"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/382f79d8-eb10-4fb2-88b9-ed0aa982c6bb/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YTBiNDU1OS0yMjRhLTQyNDktOGY2MS01MjMzMDk0NDgxYTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM4MmY3OWQ4LWViMTAtNGZiMi04OGI5LWVkMGFhOTgyYzZiYiI6WyJyZWFkIl19LCJleHAiOjE3NDc3MzgwOTUsIm5iZiI6MTc0NzczNzQ5NX0.PieaOO1xqpEKARjRjHQxuP5xMRVZVe6B5KjCjl2Y9WE&client=9a0b4559-224a-4249-8f61-5233094481a0&mode=fit","logoId":"382f79d8-eb10-4fb2-88b9-ed0aa982c6bb","isLogoAvailable":true,"helpCenterTitle":"Welcome to your Help Center","sharedPortalName":"Cyclr Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to your Help Center","sharedPortalName":"Cyclr Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#c63943","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/55395305-1fb7-40b5-9078-d419fb8cbf9a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YTBiNDU1OS0yMjRhLTQyNDktOGY2MS01MjMzMDk0NDgxYTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU1Mzk1MzA1LTFmYjctNDBiNS05MDc4LWQ0MTlmYjhjYmY5YSI6WyJyZWFkIl19LCJleHAiOjE3NDc3MzgwOTUsIm5iZiI6MTc0NzczNzQ5NX0.1OtYfrzW9wTIqrhkpp4HJhmLIs8mos6Kejyjk_ZsdtI&client=9a0b4559-224a-4249-8f61-5233094481a0&height=300&mode=fit","bannerMediaApiFileId":"55395305-1fb7-40b5-9078-d419fb8cbf9a","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"csd","projectId":10019,"serviceDeskId":3,"name":"Cyclr Support Desk","description":"<p>Welcome! You can raise a request for Cyclr Support Desk using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"7","name":"1. General Support","descriptionHtml":"","callToAction":"1. General Support","introHtml":"<p>Need help with a Cycle, Template or any other part of Cyclr? Select this to open a support request.</p>","icon":10520,"iconUrl":"https://support.portal.cyclr.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[3],"key":""},{"id":"16","name":"2. Request Connector Change","descriptionHtml":"","callToAction":"2. Request Connector Change","introHtml":"<p>Use this form to request a change to an existing Connector.</p>","icon":10469,"iconUrl":"https://support.portal.cyclr.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[3],"key":""},{"id":"15","name":"3. Request New Connector/Quote","descriptionHtml":"","callToAction":"3. Request New Connector/Quote","introHtml":"<p>Use this form to request an estimate, quote or new Connector build.</p>","icon":10550,"iconUrl":"https://support.portal.cyclr.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[3],"key":""},{"id":"128","name":"4. Report Connector Issue","descriptionHtml":"","callToAction":"4. Report Connector Issue","introHtml":"<p>Use this form to request report an issue with an existing Connector.</p>","icon":10730,"iconUrl":"https://support.portal.cyclr.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10730","groups":[3],"key":""},{"id":"8","name":"5. Ask about Billing/Accounts","descriptionHtml":"","callToAction":"5. Ask about Billing/Accounts","introHtml":"<p>Choose this if you have questions about billing, upgrading or any other commercial concern.</p>","icon":10536,"iconUrl":"https://support.portal.cyclr.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[3],"key":""},{"id":"95","name":"6. Connector Change (Internal)","descriptionHtml":"","callToAction":"6. Connector Change (Internal)","introHtml":"<p>Connector Changes raised by Cyclr Staff</p>","icon":10550,"iconUrl":"https://support.portal.cyclr.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"96","name":"7. New Connector/Quote (Internal)","descriptionHtml":"","callToAction":"7. New Connector/Quote (Internal)","introHtml":"<p>For Build/Quote Requests by Cyclr Staff</p>","icon":10675,"iconUrl":"https://support.portal.cyclr.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10675","groups":[],"key":""},{"id":"129","name":"8. Connector Issue (Internal)","descriptionHtml":"","callToAction":"8. Connector Issue (Internal)","introHtml":"<p>Use this form to request report an issue with an existing Connector.</p>","icon":10730,"iconUrl":"https://support.portal.cyclr.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10730","groups":[],"key":""},{"id":"28","name":"9. Request New Connector/Quote (Verint)","descriptionHtml":"","callToAction":"9. Request New Connector/Quote (Verint)","introHtml":"<p>Use this form to request an estimate, quote or new Connector build for Verint.</p>","icon":10572,"iconUrl":"https://support.portal.cyclr.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10572","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[7,16,15,128,8],"5":[16,15]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b9a2c1de-bf50-37d4-b5e2-748f12d4e872","appLinkName":"System Confluence","appLinkUrl":"https://cyclrdevops.atlassian.net/wiki","spaceKey":"CD","spaceName":"Using Cyclr","spaceUrl":"https://cyclrdevops.atlassian.net/wiki/spaces/CD","isServer":false},"labels":[],"projectKey":"CSD","serviceDeskId":3,"kbLinkDomainURLs":["https://cyclrdevops.atlassian.net","https://support.portal.cyclr.com"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YTBiNDU1OS0yMjRhLTQyNDktOGY2MS01MjMzMDk0NDgxYTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc3Mzg2OTUsIm5iZiI6MTc0NzczNzQ5NX0.KjvaxthQPECXpFkNdQZ7CrbOC_4b4JeAFu0khpR4yrw","targetCollection":"upload-project-10019","endpointUrl":"https://api.media.atlassian.com","clientId":"9a0b4559-224a-4249-8f61-5233094481a0","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":7,"projectId":10019,"form":{"name":"1. General Support","descriptionHtml":"","callToAction":"1. General Support","intro":"<p>Need help with a Cycle, Template or any other part of Cyclr? Select this to open a support request.</p>","instructions":"","icon":10520,"iconUrl":"https://support.portal.cyclr.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10086","fieldConfigId":"10204","label":"Contact Name","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10090","fieldConfigId":"10208","label":"Link to Cycle/Template/Area","description":"Please enter the address or name of the Cycle, Template or Area of Cyclr this request refers to.","descriptionHtml":"<p>Please enter the address or name of the Cycle, Template or Area of Cyclr this request refers to.</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Highest - Priority 0","selected":false,"children":[]},{"value":"2","label":"High - Priority 1","selected":false,"children":[]},{"value":"3","label":"Medium - Priority 2","selected":true,"children":[]},{"value":"4","label":"Low - Priority 3","selected":false,"children":[]},{"value":"5","label":"Lowest - Priority 4","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/7","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/7","calendarParams":{"firstDay":0,"date":"2025-05-20T11:38:15+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b9a2c1de-bf50-37d4-b5e2-748f12d4e872","appLinkName":"System Confluence","appLinkUrl":"https://cyclrdevops.atlassian.net/wiki","spaceKey":"CD","spaceName":"Using Cyclr","spaceUrl":"https://cyclrdevops.atlassian.net/wiki/spaces/CD","isServer":false},"labels":[],"projectKey":"CSD","serviceDeskId":3,"kbLinkDomainURLs":["https://cyclrdevops.atlassian.net","https://support.portal.cyclr.com"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YTBiNDU1OS0yMjRhLTQyNDktOGY2MS01MjMzMDk0NDgxYTAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc3Mzg2OTUsIm5iZiI6MTc0NzczNzQ5NX0.KjvaxthQPECXpFkNdQZ7CrbOC_4b4JeAFu0khpR4yrw","targetCollection":"upload-project-10019","endpointUrl":"https://api.media.atlassian.com","clientId":"9a0b4559-224a-4249-8f61-5233094481a0","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=cyclrdevops","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"d26930be3274eb46a97243fdb7e35d73eb208778_lout","baseUrl":"https://support.portal.cyclr.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://cyclrdevops.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"9a0b4559-224a-4249-8f61-5233094481a0","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"a8fa38beae984f119f82224c6e0819f7","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}